February 5th 2021:- Announced during an online ceremony on Thursday, Bournemouth’s Smugglers Cove Adventure Golf and Yessica Falcon, the Smuggler Captain & Manager of the Bournemouth Tourist Information Centre were recognised at the 2020 Dorset Tourism Awards.
Smugglers Cove Adventure Golf won silver in the Large Attraction Of The Year category. Manager Yessica Falcon, said; “We’re absolutely thrilled to have won silver – it’s a wonderful acknowledgement of all the work done by our engaging and friendly team who have delivered outstanding customer service throughout the last 12 months and so soon after opening. Our visitors love the quality and quirky detail of the golf course and our fantastic seafront location is second to none. We are really excited and looking forward to welcoming people back soon and providing many fantastic and fun experiences for all our golfers, residents and visitors alike.”
There was also an individual Unsung Hero award for Yessica for her tireless endeavours and leadership in the town’s modern, sleek Tourist Information Centre and Smugglers Cove Adventure Golf. With five years in her current role, Yessica’s background and extensive knowledge of the hospitality and charity sectors ranges from hotel management and language schools to the RNLI. Her passion for providing outstanding customer experiences regularly leads to her going above and beyond. Yessica, said; “I am humbled and really grateful to have been recognised in this way. It’s a really special moment, particularly after such a difficult year for everyone, especially in the tourism industry. Making visitors feel safe and welcome is just part of who you are and achieving it during the pandemic would not be possible without a great team around you. I am extremely proud of what we have achieved together.”
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